Frequently Asked Questions
Can I Get Help With My Custom Order?
Absolutely! Just email firstname.lastname@example.org and we will be happy to help you through the custom process and answer any questions that you may have.
Can I Get Help With My Design?
We have some pretty creative people here at The Main Avent Group Happy to help you turning your ideas into a jersey.
Can I Get Sizing Sample?
If you are placing a team order you can purchase sizing samples. The samples can only be returned if you follow through with your team order. If you don't place your full team order, you can't return the samples. There is no re-stocking charge for returned sizing samples. You will only receive a refund for the garments, we don't refund the shipping cost.
What Is Your Minimum Order Quantity?
The minimum order quantity is twelve (12) items for both in-stock and custom made apparel. In-stock undecorated garments can be any combination of styles, sizes and colors. Custom made or decorated items must all be the same style and color and all decorating such as screen printing, twill numbers, letters, etc. must be the same color scheme. We will sell a minimum of six items on an exact repeat order for the purpose of fill-ins. On custom sublimated uniforms there is no minimum required for an exact repeat order.
What Is Dye Sublimation?
Dye sublimation is a printing process in which all colors for the uniform design including decoration for numbers, logos, team names, etc. are dyed directly into the fabric and become part of the fabric. This makes it permanent and is guaranteed to never fade, crack or peel. For more information about dye sublimation see our primer What is Dye Sublimation?
Can I Buy Licensed Pro And College Sports Team Jerseys?
We are not licensed to sell OFFICIALLY LICENSED team apparel for NBA, NHL, NFL, MLB, MLS or OFFICIALLY LICENSED NCAA apparel for any college sports teams. That means we don't sell any apparel with pro team logos on them.
How Long Does It Take To Make My Custom Uniforms?
Production time for custom orders runs four to six weeks depending on the item and the time of year. We do offer rush service. We do not guarantee delivery dates. An estimated ship date will be given at the time of order entry, but the actual ship date can vary by up to a week depending on our production load. We are not responsible for production delays beyond our control. Allow enough lead time to receive your order when you need it.
How long does it take to receive my custom order?
Your custom order will ship within 4 weeks of confirming your final order details and upon receipt of payment, plus 4-7 business days in transit. This applies globally.
Need it faster? RUSH production* is available, but needs to be confirmed with your sales person at time of order due to limited avaiability.
RUSH (add $3/unit) - Ships in < 3 weeks, plus 4-7 business days in transit.
SUPER RUSH (add $6/unit) - Ships in < 2 weeks, plus 4-7 business days in transit.
What Forms Of Payment Do You Accept?
We accept VISA, MasterCard, Discover, American Express, PayPal, certified check, money order or personal/company check. Sorry, no C.O.D. We don't offer credit terms. We will accept purchase orders from schools only.
For custom orders we must receive full payment at the time you place the order. If you pay by personal or company check, we will not process your order until your check clears the bank. We can secure your order with a credit card which will allow us to process your order before receiving your check. We will not charge your card unless we don't receive your payment by the time your order ships
What Is Your Return & Refund Policy?
Any order that has had artwork approved and been entered into production cannot be canceled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee.